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The General Insurance Standards Council (GISC)

General Insurance Code for Private Customers

The GISC Code sets out standards of good practice which their partners as members of the GISC follows in their dealings with you. It gives you important protection and should help you understand:

how they must deal with you;
what information you should receive before you commit yourself to buying any insurance; and
how your insurance should be dealt with once you are covered.

As a member of GISC, they promise that they will:

act fairly and reasonably when they deal with you;
make sure that all their general insurance services satisfy the requirements of the Private Customer Code;
make sure all the information they give you is clear, fair and not misleading;
avoid conflicts of interest or, if they cannot avoid this, explain the position fully to you;
give you enough information and help so you can make an informed decision before you make a final commitment to buy your insurance policy;
confirm your insurance arrangements;
make sure that their service meets GISC's standards;
handle claims fairly and promptly;
make sure you receive all the documentation you need;
protect any personal information, money and property that they hold or handle for you; and
handle complaints fairly and promptly.

The full Code explains these standards. Copies of the full code are available from the General Insurance Standards Council website.

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If you have a specific problem you are advised to consult an appropriately qualified professional.

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