The Banking Code at LOAN.UK.COM

A number of the Banks and Building Societies featured on this site have signed up to the Banking Code and have therefore requested that this page be included on the site.The Banking Code is a voluntary Code to which banks and building societies subscribe. It sets the standards of good banking practice. As a voluntary Code, it allows competition and market forces to operate to encourage higher standards for the benefit of customers. By subscribing to the Code the banks and building societies promise to uphold the 10 key commitments outlined below. These commitments apply to the conduct of business for all products and services provided to customers.act fairly and reasonably in all their dealings with you; make sure that all the products and services they offer meet this code, even if they have their own terms and conditions;

give you information about the products and services in plain language, and offer help if there is anything you do not understand;
help you to understand the financial implications of the products and services, how they work, and help you to choose the one that meets your needs;
have secure and reliable banking and payment systems;
make sure that the procedures of staff follow reflect the commitments set out in this code;
consider cases of financial difficulty sympathetically and positively;
if things go wrong, correct mistakes, tell you how to make a complaint and handle your complaints quickly;
make sure that all products and services meet relevant laws and regulations including those relating to discrimination;
and tell you if they offer products and services in more than one way (for example, on the internet, over the phone, or in branches and so on) and tell you how to find out more.

Copies of the Banking Code are available from the Banking Code Standards Board.